Customer Care

Contact Us

Questions about a rug, a size, a custom design or an order? Here is how to reach the TAZRIRT team.

WhatsApp

The fastest way to reach us. The button opens WhatsApp with a short message ready for you to send.

+212 6 24 78 83 49

Email

Best for longer questions, photos of your room, or anything about an existing order.

contact@tazrirt.com

Write an email

Send us a message

Fill in the form and we will reply by email.

To help us answer faster

  • About an order: give your order number.
  • About a size: send the measurements of your room and, if you can, a photo.
  • About a custom rug: tell us the size you need, the colours you like and any picture that inspires you.
  • About a damaged parcel: send photos of the rug and of the packaging.

You may find your answer here

Delivery

Weaving times, delivery times, tracking and duties.

Shipping Policy

Returns

What can be returned, and how to do it.

Return & Refund Policy

Custom rugs

Your size, your colours, your design.

Custom Orders

Common questions

Sizes, prices, payment and care.

FAQs

Designers, hotels and shops

For a design or hospitality project, use the Design Trade Program page. To stock our rugs in your shop, use the Wholesale Program page. Each has its own short form.

TAZRIRT is based in Morocco and ships worldwide.

Shopping Cart

Handwoven in Morocco

Crafted by hand, rich in character.

Made for Your Space

Custom dimensions for a personal fit.

Worldwide Shipping

From Morocco to your doorstep.

Personal Assistance

Guidance on sizes, styles and details.

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